Resource Pool - Customer Service 80512202001

Job Description

This position provides coverage for all our customer service areas in Food and Nutrition. This position must be able to be flexible, adaptable, and show increased competency in multiple areas (dish room, room service representative, room service expeditor, retail line server, and cashier). Must be able to work with little to no instruction from management. This position also acts as a trainer for the foodservice student worker program, foodservice trainee program, and for new hires in the department.



·         Must be able to consistently produce quality products according to established recipes and standards of quality for the specific assigned work station. Ensures all items are visually attractive as observed by the Sous Chef, Chef de Cuisine, Executive Chef or Retail Services Supervisor/Manager.

·         Excels at customer service and focuses on the needs of every customer. Ensures all food orders are produced in an efficient manner with attention to customer service and impeccable food quality.

·         Checks out retail customers during hours of operation.

o   Records accurately what patrons are buying in cash register system.

o   Collects correct amount of money for goods sold.

o   Exhibits proper use of cash register according to established procedure.

·         Responsible for accurately reporting all transactions at the end of the shift, and for turning in all cash collected during their shift.

           ·          Delivers room service meals to patients and delivers snacks as ordered.

o   Ensures timely and efficient delivery of patient meals within 45 minutes of the order being placed. Uses Tray in Motion hardware to track trays.

o   Assists patients by setting up room service trays within reach.

·         Properly identifies patients (using 2 identifiers) prior to delivery of trays per policy.

·         Picks up dirty tray carts from soiled utility rooms in patient tower. Properly unloads carts, cleans carts, and sanitizes carts so they can be recycled back up to patient tower for use.

·         Properly rinse pots, pans, utensils, patient dishes and trays, load dish machine, and dispose of waste items. Sweeps, mops, and maintains cleanliness of assigned areas as instructed by supervisor.



·         Must be at least 18 years old.

·         Must be a high school graduate or have a GED.

·         Has to show competency in all customer service areas

·         Must be able to effectively communicate information and respond to questions.

Date Posted:
Midland Memorial Hospital Main Campus
Midland, Texas
Patient Food Services